Shipping policy

At MappaePilot, every wooden map is individually handcrafted and made to order. Each product is carefully customized, quality-checked, and packaged before shipment.

1. Order Processing Time

All orders require 1–3 business days for processing and production before shipping.

This includes:

Design preparation
Customization confirmation
Material preparation
Handcraft production and assembly
Quality inspection
Packaging preparation

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Order Cut-off Time: Orders placed after 8:00 PM Pacific Time (PT) will begin processing on the next business day.

Processing time is separate from the shipping transit time shown below.

2. Shipping Coverage and Regions

MappaePilot currently ships to:

United States
Canada
Australia

Certain remote, military, or restricted regions are excluded. Please review the applicable delivery coverage below before placing your order.

3. Shipping Methods, Delivery Times and Costs

All delivery estimates are stated in business days and do not include the 3–5 business day processing time.

Shipping fees and free-shipping thresholds are displayed and charged in the local currency of the destination country.

United States

Shipping Method	Transit Time	Order Value	Shipping Cost
Standard Shipping	6–10 business days	Under $59 USD	$8 USD
Standard Shipping	6–10 business days	$59 USD and above	FREE
Expedited Shipping	5–8 business days	Under $59 USD	$40 USD
Expedited Shipping	5–8 business days	$59 USD and above	$32 USD

Delivery coverage: The contiguous United States, including the 48 states and Washington, D.C.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO, FPO, or DPO military addresses

Canada

Shipping Method	Transit Time	Order Value	Shipping Cost
Standard Shipping	5–8 business days	Under $85 CAD	$12 CAD
Standard Shipping	5–8 business days	$85 CAD and above	FREE
Expedited Shipping	3–5 business days	Under $85 CAD	$57 CAD
Expedited Shipping	3–5 business days	$85 CAD and above	$45 CAD

Delivery coverage: Eligible addresses within Canada’s 10 provinces.

We currently do not ship to:

Yukon
Northwest Territories
Nunavut

Australia

Shipping Method	Transit Time	Order Value	Shipping Cost
Standard Shipping	5–8 business days	Under $85 AUD	$12 AUD
Standard Shipping	5–8 business days	$85 AUD and above	FREE
Expedited Shipping	3–5 business days	Under $85 AUD	$45 AUD
Expedited Shipping	3–5 business days	$85 AUD and above	$33 AUD

Delivery coverage: Eligible addresses within Australia’s supported states and territories.

We currently do not ship to:

Northern Territory

4. Free Shipping

Free shipping applies only to Standard Shipping when the order reaches the applicable local threshold:

United States: $59 USD and above
Canada: $85 CAD and above
Australia: $85 AUD and above

Free shipping does not apply to Expedited Shipping. Customers who select Expedited Shipping must pay the applicable expedited shipping fee shown at checkout.

5. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take a short time to become active after the carrier receives the shipment.

If you have not received tracking information after your order has completed the stated processing period, please contact us at:

hello@mappaepilot.com

6. Customs, Duties and Taxes

Orders may be subject to local customs duties, taxes, import fees, or customs clearance charges depending on your destination country’s regulations.

Where possible, we will make reasonable efforts to provide a smooth delivery experience. However, any unexpected local import duties, taxes, or customs clearance fees charged by your destination country are the responsibility of the recipient.

7. Delivery Delays

The delivery times shown in this policy are estimates and are not guaranteed.

Delays may occur due to circumstances outside our reasonable control, including:

Carrier delays
Customs processing
Severe weather
Public holidays
Peak shopping seasons
Transportation disruptions
Incorrect or incomplete shipping information
Other unexpected events

We will provide available tracking information and reasonable assistance if a shipment is delayed.

8. Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address before completing your purchase.

MappaePilot is not responsible for delivery delays, failed deliveries, returned shipments, or lost packages caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address if the order has not entered production or shipment preparation, but changes cannot be guaranteed.