Shipping policy

1、Processing & Shipping Time

Orders are typically processed and shipped within 3-5 business days. Please note that processing time does not include weekends or public holidays.

2、Shipping Destinations

We offer Worldwide Shipping, dedicated to delivering our products to customers across the globe.

3、Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. The amount is determined by the laws of your country/region. We are not responsible for delays caused by customs procedures.

4、Damaged & Lost Items

If your item arrives damaged, please send photos of the damaged part and the packaging to our customer support within 48 hours of receipt. We will arrange a free replacement immediately; you do not need to return the damaged item.

5、Personalized & Custom Orders

Due to the nature of personalized/custom products, we do not accept returns or exchanges for personal reasons once production or shipping has commenced, unless there is a manufacturing error on our part.

6、Customer Responsibility & Non-Delivery

Please ensure your contact information is accurate. If a package is returned or destroyed due to incorrect contact details, inability to reach the recipient, or refusal of delivery, shipping costs will not be refunded, and the customer may be held liable for any associated losses.