Privacy policy
Last updated: July 9, 2026
This Privacy Policy describes how MappaePilot ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, use our services, or make a purchase from MappaePilot.com (the "Site").
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us, information collected automatically when you use our Site, and information provided by third-party service providers.
Information You Provide to Us
When you visit our Site, place an order, contact us, or sign up for updates, we may collect the following information:
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Payment information
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Order details
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Customization details submitted for your product
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Customer service communications
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Any other information you choose to provide
Information Collected Automatically
When you visit our Site, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages viewed
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Referring website
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Date and time of visit
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Cookies and similar tracking technologies
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Interaction with our Site, products, and checkout pages
This information helps us understand how customers use our Site and improve our services.
2. How We Use Your Information
We use your personal information to provide and improve our products and services, including to:
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Process and fulfill your orders
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Create and customize your wooden map
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Confirm your order details
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Process payments
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Arrange shipping and delivery
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Provide order tracking information
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Communicate with you about your order
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Respond to customer service requests
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Prevent fraud and unauthorized transactions
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Improve our website, products, and customer experience
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Send marketing emails or promotional messages, where permitted
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Comply with legal, tax, accounting, and regulatory obligations
We may also use your information to personalize your shopping experience and show relevant products, offers, or advertisements.
3. Shopify
Our online store is hosted by Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.
When you visit our Site, place an order, or complete a checkout, Shopify may collect and process personal information on our behalf and for its own purposes, including to provide, maintain, and improve its services, process transactions, prevent fraud, and support secure checkout.
Your personal information may be processed by Shopify and its service providers in countries other than your country of residence.
For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.
4. Payment Processing
When you make a purchase, payment information is processed securely by Shopify and/or third-party payment providers.
We do not store your full credit card number or full payment account details on our own systems.
Payment providers may collect, process, and store your payment information in accordance with their own privacy policies and security standards.
5. Sharing Your Information
We may share your personal information with trusted third parties when necessary to operate our business and provide services to you.
This may include:
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Shopify, which hosts our online store
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Payment processors
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Shipping carriers and logistics providers
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Order fulfillment and production partners
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Customer service tools
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Email and marketing service providers
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Analytics and advertising partners
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Fraud prevention and security service providers
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Legal, tax, accounting, or compliance service providers
We only share information that is necessary for these services to be performed.
We may also disclose personal information if required by law, legal process, regulation, court order, or government request, or if necessary to protect our rights, property, safety, customers, or others.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, operate our Site, understand customer behavior, and support marketing and advertising activities.
Cookies may be used to:
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Keep your cart and checkout working properly
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Remember your preferences
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Understand how visitors use our Site
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Measure website performance
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Improve product pages and customer experience
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Support advertising and retargeting
You can adjust your browser settings to refuse or delete cookies. However, some parts of our Site may not function properly if cookies are disabled.
Where required by applicable law, we may ask for your consent before using certain non-essential cookies.
7. Analytics and Advertising
We may use analytics and advertising tools to understand website traffic, improve our marketing, and show relevant advertisements.
These tools may collect information such as your device information, browsing behavior, pages viewed, products viewed, and interactions with our Site.
Advertising partners may use cookies or similar technologies to show you relevant ads on other websites or platforms.
You may be able to manage or opt out of certain advertising preferences through your browser settings, device settings, or applicable advertising platform settings.
8. Email Marketing
If you subscribe to our email list, create an account, or make a purchase, we may send you emails about your order, product updates, promotions, or other information related to MappaePilot.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
Please note that even if you opt out of marketing emails, we may still send you non-marketing emails related to your order, payment, shipment, customer service request, or legal notices.
9. International Data Transfers
Because we operate an online store and work with service providers in different countries, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we take reasonable steps to help protect your personal information during international transfers.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to:
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Process and fulfill orders
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Provide customer support
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Maintain business records
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Prevent fraud
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Resolve disputes
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Comply with legal, tax, accounting, and regulatory obligations
When personal information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by applicable law.
11. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
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Access the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Object to or restrict certain processing
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
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Request a copy of your personal information
To submit a privacy request, please contact us at:
We may need to verify your identity before processing certain requests.
Please note that some information may be retained where required or permitted by law, such as for order records, fraud prevention, dispute resolution, tax, accounting, or legal compliance.
12. California and Other U.S. Privacy Rights
Depending on applicable law, residents of California and certain other U.S. states may have additional privacy rights, including the right to know what personal information is collected, used, disclosed, or shared, and the right to request access, correction, or deletion of personal information.
We do not knowingly sell personal information in exchange for money.
Some advertising or analytics activities may be considered "sharing" or "targeted advertising" under certain privacy laws. Where applicable, you may have the right to opt out of such activities.
To exercise applicable privacy rights, please contact us at:
13. Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account login details secure and for avoiding unauthorized access to your account.
14. Children's Privacy
Our Site and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at:
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
15. Third-Party Links
Our Site may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.
The updated version will be posted on this page with the revised "Last updated" date.
Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.
17. Customer Reviews
To provide a transparent shopping experience, we display customer reviews collected from our Etsy store on our website.
These reviews are submitted by real customers who purchased our products through Etsy. We import these verified customer reviews to our website to help customers better understand our products and customer experiences.
All customer reviews displayed on our website are based on genuine customer feedback. We do not create, purchase, or artificially generate reviews.
The reviews and ratings represent the actual opinions and experiences of our customers.
18. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
Email:
Mappaepilot@gmail.com
Phone:
+1 (840) 200-5240
Customer Support Address:
15566 Palomino Dr
Chino Hills, CA 91709
United States